Privacy Policy

Identity of the data controller

This Privacy Policy explains how personal data collected through veterinariatobys.es is processed in accordance with Regulation (EU) 2016/679 (GDPR) and Spain’s Organic Law 3/2018 (LOPDGDD).

Data protection principles

We follow the principles of lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity and confidentiality.

Reasonable technical and organisational measures are applied to safeguard information and restrict access to those who need it for the purposes explained below.

Personal data we may process

Browsing the website does not require you to voluntarily provide identifying information. However, technical data such as IP addresses, device information and connection logs may be processed in accordance with applicable law.

If you contact the clinic by email or through another available channel, we may process your name, contact details and the information you include in your enquiry or appointment request.

The privacy policy previously published on the website also refers to newsletters and analytics. Newsletter processing applies only if such a service is actually provided and information is collected for that purpose.

Purposes and legal bases

• Answering enquiries and managing appointment requests: responding to contact initiated by you and, where applicable, taking steps prior to a contract or providing services (GDPR Article 6(1)(b)); otherwise, our legitimate interest in responding to your enquiry (Article 6(1)(f)).
• Website operation and security: preventing misuse, maintaining technical stability and protecting systems, based on legitimate interests (Article 6(1)(f)), without prejudice to applicable legal duties.
• Website analytics: collecting usage statistics through non-essential cookies only where valid consent has been given (GDPR Article 6(1)(a) and Article 22(2) of Spain’s LSSI).
• Social media: managing interactions with the clinic’s profiles, subject to the rules of each platform and the applicable legal basis.
• Marketing, if applicable: sending communications only where a valid legal basis exists and, when required, prior consent has been obtained.

You do not have to accept non-essential cookies to ask the clinic for information.

Data retention

Personal data is kept for as long as necessary to respond to your request or fulfil the purpose for which it was collected. It may subsequently be retained, with access restricted where legally required, for applicable statutory retention periods and limitation periods.

Where processing is based on consent, it will cease when consent is withdrawn, subject to any applicable legal obligations. Cookie lifetimes must be specified in the Cookie Policy.

Recipients and service providers

The clinic may use hosting, technical support and other necessary service providers. They may access personal data only under the conditions and safeguards required by applicable data protection law.

The privacy policy previously published on this website identifies Google Analytics as an analytics provider. If this service remains in use, its operation must reflect the consent settings and provider information described in the Cookie Policy. Data may also be disclosed where required by law.

Where providers are located outside the European Economic Area or access information from other countries, the clinic must assess and document the relevant international-transfer safeguards. Their exact scope cannot be confirmed without checking the current service configuration.

Your data protection rights

You can request access, rectification, erasure, restriction of processing and objection, as well as data portability where the legal conditions apply. You can withdraw consent at any time without affecting processing that was lawful before its withdrawal.

To exercise these rights, email info@veterinariatobys.es and specify your request. Additional identification should only be requested where there are reasonable doubts about your identity.

You may also lodge a complaint with the Spanish Data Protection Agency (AEPD) if you believe your rights have been infringed.

Cookies and third-party content

The website may use essential cookies and, where consent is required and obtained, analytics or social media features. Please see the Cookie Policy and the cookie preference centre for further information and controls.

Some pages may include embedded third-party content, such as social posts or videos. Loading such content may disclose information to the relevant provider and must be subject to appropriate notices and controls.

Accuracy and security

Please provide correct and up-to-date information. Reasonable measures are taken to reduce the risks of data loss, unauthorised access and misuse, although no Internet-connected system can guarantee absolute security.

Changes to this policy

This policy may be updated to reflect legal developments or changes in processing through the website. The version published on this page will apply.

For privacy enquiries, please contact info@veterinariatobys.es.